- Shipping & Returns
Shipping & Returns
FLAT RATE SHIPPING ON ALL ORDERS $9.95 AUSTRALIA WIDE
If your order is over $150 you will receive free shipping Australia wide.
Where do we ship?
BENTOLAND delivers anywhere in Australia.
Freight Options ?
To ensure that your order is received as quickly and safely as possible, we use Australia Post and Fastway Couriers. If you would like to provide special instructions for your delivery (eg. if no one is home, leave at the front door), please leave a comment with your order.
When can I expect my order?
Shipping times vary according to product supply and delivery address. Where possible, BENTOLAND endeavours to dispatch your parcels within 1-3 working days of receipt of order (and payment). We will send you a confirmation email when your package has been shipped.
Approximate delivery times, from date of shipment:
- Australia (major centres): 1-3 business days
- Perth 7-10 business days
- Australia (other areas): 5 - 10 business days
During the period leading up tp Christmas longer delays are to be expected
Please note that BentoLand cannot guarantee shipping times.
Every parcel we send is trackable from pickup until delivery
If you give an "Authority to Leave", and the tracked parcel goes missing after delivery we cannot be held responsible.
You may return most new, unopened, unwashed items in original packaging within 14 days of receipt for a full refund. The return postage charge is for the responsibility of the customer.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you decide you would prefer another product instead of the returned one you will be charged another $9.95 shipping fee.
We'll notify you via e-mail of your refund once we've received and processed the returned item.